Locations
Support
Information Mosaic’s experienced professionals leverage superior solution capabilities to deliver an unparalleled level of support and maintenance services. Clients can obtain 24x7x365 help with training or product support online or by telephone.
Our proven implementation methodology involves working directly with clients throughout the project lifecycle to ensure a timely and efficient deployment. In particular, we help them manage the risks associated with setting up external systems interfaces and testing.
Information Mosaic’s global support center is located within our head office in Dublin, Ireland, and additional local support is available from our offices in New York and Singapore. With each new release, we provide full details of functionality, enhancements and customizations together with a schedule outlining the functionality in the forthcoming release. Post implementation on-site support is available during testing and in the initial stages of live processing. Our multi-tiered error classification and escalation procedures ensure errors are reported correctly and processed in a timely, efficient and professional manner.